In short
Operations is the department where everyone knows where it chafes, but where there is never time to fix it. The same lists are rebuilt every morning, the same documents are retyped, and the same question is asked ten times a day.
That makes it the most interesting ground. Repetitive work with a clear structure is exactly what AI is good at.
Runs and deliveries
Turning the orders in your ERP into a delivery run is still manual work at most companies, every single morning. An agent proposes that run based on delivery addresses, time windows, loads and available drivers. Your planner adjusts where they know better.
On top of that, the same integration can notify customers proactively when their delivery is on its way or running late. That saves calls at the other end of the business.
STOCK AND PURCHASING
- Flag shortages before they occur, based on consumption, lead time and seasonal pattern.
- Propose purchase orders your buyer only has to confirm.
- Convert supplier price lists in Excel or PDF into a usable import.
- Check supplier order confirmations against your own purchase order and flag the differences.
- Investigate stock count discrepancies and suggest the likely cause.
PRODUCTION AND PLANNING
In production environments AI works best as support for the planner, not as a replacement. It weighs machine capacity, lead times and available materials against each other and shows where the bottlenecks are. The decision stays with the person, who factors in things no system holds.
- Cost estimation for a new part, based on comparable past orders.
- Fault analysis that links a report to similar past interventions.
- Preventive maintenance planned on running hours rather than calendar dates.
- Measurement reports summarised with the deviations on top.
ENGINEERS IN THE FIELD
Anyone working at customer sites has two problems: finding information and reporting afterwards. Both are well solved.
- An assistant that answers from thousands of pages of technical documentation, on a phone too. More on that.
- A work order that fills itself in from the engineer's spoken report.
- Call planning that accounts for skills, for the right part being in the van, and for distance.
- Post-calculation that checks work orders against the contract and flags additional work.
EVERYTHING STARTS FROM YOUR DATA
Every one of these applications stands or falls on access to your ERP, your stock system and your planning system. That is the part we have thirty years of experience in, and it is nearly always the part that takes longer than the AI itself. Read how we set up that connection.
CUSTOMER SERVICE BELONGS HERE TOO
At most companies customer service sits close to operations, because the questions are about orders, deliveries and repairs. An agent allowed to read your ERP answers those directly:
- Where is my order, and when will it be delivered?
- Which item did I order last time, and is it still in stock?
- Is this covered by warranty, and what do I need to do?
GOOD TO KNOW
For this kind of question the gain is twofold. Your customer stops waiting, and your internal team is freed from the questions nobody enjoys answering.
Anything needing human contact, such as a complaint or a dispute, goes straight to a colleague.
YEARS OF .NET EXPERIENCE
PROJECTS DELIVERED
SUCCESSFUL ERP INTEGRATIONS
IN-HOUSE SPECIALISTS
What AI does not do here
It does not replace your planner, and it does not solve a structural capacity problem. What it does is take away the preparation so your people decide instead of dig. Anyone expecting the planning to run itself will be disappointed.
Why companies choose IDcreation
- The Belgian Defence has been our largest client for over ten years. What meets those security requirements will hold up with you.
- No standard package you have to bend to, but software that follows the way you work.
- Our own hosting in Belgium, with monitoring, backups and a single point of contact.
- Since 1996 we have built in Microsoft technology. One strong foundation makes us fast and thorough.
