In short
What can AI actually do in a business like yours? Below is an overview by department and by sector. These are applications that are technically feasible today with the systems most companies run on.
Good to know
These are use cases, not delivered references. We describe what we can build and how we would approach it, not what we have already done for a particular client.
Where we do have our own experience, we say so explicitly. AI already runs in our own CMS, generating full pages and translating catalogues.
SALES AND QUOTES
- Draft a quote from historical quotes and the ERP price list
- Turn enquiries from incoming email into a quote request
- Compare a specification against your offer and list the deviations
- Screen public tender publications for relevant opportunities
- Spot quotes that have gone quiet and propose a follow-up
- Prepare a one-page briefing on a prospect before the meeting
- Calculate prices for configurable products
- Suggest cross-sells on a new order
- Score incoming leads and assign them to the right salesperson
- Flag expiring contracts and maintenance agreements in time
PURCHASING AND SUPPLIERS
- Read incoming PDF purchase orders and set them up as orders
- Convert supplier price lists in Excel or PDF into an ERP import
- Put several supplier quotes side by side and compare them
- Propose purchase orders based on consumption, lead time and season
- Track news, annual accounts and payment behaviour of suppliers
- Check order confirmations against your own purchase order
- Read transport documents and link them to the delivery
INVOICING AND ACCOUNTING
- Catch calculation errors, duplicate charges and deviating rates
- Match purchase order, delivery and invoice automatically
- Chase outstanding invoices with escalating reminders
- Read and post expense claims and receipts
- Screen postings for unusual VAT treatment
- Turn contracts and subscriptions into recurring invoicing
- Prepare the month-end close with a list of open items
- Check new orders against credit limit and payment history
CUSTOMER SERVICE
- Answer from the knowledge base and look up order status
- Classify, prioritise and assign incoming tickets
- Let customers check for themselves where their order or delivery is
- Check warranty conditions and propose a returns procedure
- Cluster complaints and identify recurring causes
- Prepare a draft reply for your colleague to review
- Provide multilingual support from the same knowledge base
- Hand over to a colleague with the context intact
WEBSHOP AND E-COMMERCE
- Search in plain language instead of with filters
- An adviser that guides the customer through a technical choice
- Generate product pages from ERP data, in several languages
- Show an equivalent alternative for out-of-stock items
- Monitor competitor prices and alert on changes
- Summarise reviews and flag recurring defects
- Check compatibility: does this part fit this machine?
- Suggest reorders to B2B customers based on their history
- Follow up abandoned baskets with a targeted message
STOCK, LOGISTICS AND PRODUCTION
- Predict stock shortages before they occur
- Build delivery runs from the orders in the ERP
- Read consignment notes and delivery notes
- Investigate stock count discrepancies
- Suggest customs codes for new items
- Notify customers proactively about their delivery
- Weigh machine capacity against lead times
- Link fault reports to historical interventions
- Make technical documentation searchable on the shop floor
- Estimate the cost of a new part from comparable orders
- Plan preventive maintenance on running hours
FIELD SERVICE AND ENGINEERING
- Select the engineer with the right skills and the right part
- Fill in a work order from the engineer's spoken report
- Recognise a part from a photo
- Let the engineer on site query thousands of pages of documentation
- Check work orders against the contract and flag additional work
HR AND INTERNAL KNOWLEDGE
- Guide new staff through your own procedures
- Summarise CVs against the job profile, with a person deciding
- An internal knowledge base with a source on every answer
- Monitor certificates, qualifications and expiry dates
- Walk staff step by step through an internal procedure
MARKETING AND CONTENT
- Analyse search intent and propose copy
- Make product copy multilingual while preserving your terminology
- Assemble a newsletter from product news and articles
- Generate alt text for large catalogues
- Track mentions of your brand in news and social media
- Flag changes on competitor websites
DATA AND REPORTING
- Query your database in plain language, read-only
- Comment on the key figures every month
- Detect anomalies in revenue, margin and cost
- Monitor budgets per project or per site
- Build sales forecasts from history and open quotes
QUALITY, SAFETY AND COMPLIANCE
- Extract contract clauses, assess risk and propose amendments
- Trace data subject access requests across all systems
- Keep a register of which AI applications you run and their risk class
- Classify safety incidents and identify trends
- Check documents against a standard or certification requirement
- Gather supporting evidence in preparation for an audit
BY SECTOR
- Construction: turn daily reports and photos into a progress report, and document additional work against the specification
- Real estate: draft listing copy from photos and characteristics
- Accountancy: sort client folders and chase missing documents
- Legal: make case files searchable with a page reference
- Insurance: read claim forms and check cover
- Wholesale: clean up and normalise supplier item data
- Transport: calculate freight rates from distance, weight and surcharges
- Machine building: show the right parts list from a serial number
30
YEARS OF .NET EXPERIENCE
1,000+
PROJECTS DELIVERED
100%
SUCCESSFUL ERP INTEGRATIONS
10
IN-HOUSE SPECIALISTS
Not seeing your application?
This list is not exhaustive, and cannot be. The question is not whether something appears on a list, but whether the work comes back often in your business, has a clear structure and needs access to data you already hold. See how we check that with you.
Why companies choose IDcreation
- The Belgian Defence has been our largest client for over ten years. What meets those security requirements will hold up with you.
- No standard package you have to bend to, but software that follows the way you work.
- Our own hosting in Belgium, with monitoring, backups and a single point of contact.
- Since 1996 we have built in Microsoft technology. One strong foundation makes us fast and thorough.
Frequently Asked Questions
Are these delivered projects?
No. These are technically feasible applications that we can build. Where we have our own experience, such as content generation and translation in our CMS, we say so explicitly.
Which application delivers results fastest?
Usually making documents searchable or processing incoming documents. Both scope well and change little in your existing processes.
Can several applications run together?
Yes, and that is the aim over time. We do advise starting with one application and expanding once it runs stably.
